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Genesys Cloud FedRAMP Region – speech and text analytics tag

List of the Genesys Cloud FedRAMP Region release notes that include the speech and text analytics release notes tag.

Account management

  • Configure inactivity timeout redirect behavior for SSO
  • Restrict OAuth client credential grants by IP address range

Customer engagement

  • Organization-level agent evaluation rate limiting for routing assignments

Data, analytics, and reporting

  • Journey Management charts support for numeric attributes
  • Semantic topic spotting for topic configuration
  • Broaden Journey Management perspective with external data source API

Employee productivity

  • Update user menu in the new Genesys Cloud navigation
  • Exact match in Agent Copilot checklists
  • Agents can view and complete multiple Agent Copilot checklists during an interaction

Workforce engagement

  • Increase the granularity of time off limits to 15 minutes, by agent
  • Expanded employee inclusion rules for activity plans
  • Editable activity plans for greater flexibility

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