Genesys Cloud FedRAMP Region – Mobile Apps (Insights) tag
List of the Genesys Cloud FedRAMP Region release notes that include the mobile apps (insights) release notes tag.
Customer engagement
- Rate limiting for agent evaluations during best-skills routing
Employee productivity
- Intraday metrics and simultaneous media type views on Insights mobile app
- Blocked days and manual approval days in Tempo time-off requests
Open platform
- Genesys Cloud Voice supports international dialing prefix restrictions
- OAuth client credentials support for Salesforce data actions
Workforce engagement
- Sync manual schedule edits with Activity Plan occurrences
- Schedule Set bidding
- Increased maximum work plan activity time from shift end