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Genesys Cloud FedRAMP Region – custom functions and data actions tag

List of the Genesys Cloud FedRAMP Region release notes that include the custom functions and data actions release notes tag.

Customer engagement

  • Rate limiting for agent evaluations during best-skills routing

Employee productivity

  • Intraday metrics and simultaneous media type views on Insights mobile app
  • Blocked days and manual approval days in Tempo time-off requests

Open platform

  • Genesys Cloud Voice supports international dialing prefix restrictions
  • OAuth client credentials support for Salesforce data actions

Workforce engagement

  • Sync manual schedule edits with Activity Plan occurrences
  • Schedule Set bidding
  • Increased maximum work plan activity time from shift end

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