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Genesys Cloud FedRAMP Region – analytics and reporting tag

List of the Genesys Cloud FedRAMP Region release notes that include the analytics and reporting release notes tag.

Genesys Cloud FedRAMP region – June 23, 2025Click to collapse

Employee productivity

Multi contextual panels
Agent Copilot summary API metrics and edited summaries
Fax interface update

Customer engagement

Retention of library selection in the Canned Responses Admin page
Updated pricing for social direct messages, SMS, and agentless outbound email
Enhanced email administration user interface
Configurable X integration sizes and new entry size
Send and receive media through X (formerly Twitter) channel
Genesys Cloud for X (Twitter) Direct Messaging integration

Data, analytics, and reporting

AI Insights at a glance
New digital response time and engagement metrics
On demand voice and digital transcript translation

Workforce engagement

Multiple answer selection in evaluation form questions

Deprecations

Deprecation: Workforce management historical data delete job API endpoints

Genesys Cloud FedRAMP region – June 16, 2025Click to expand

Genesys Cloud FedRAMP region – June 2, 2025Click to expand

Genesys Cloud FedRAMP region – May 26, 2025Click to expand

Employee productivity

Multi contextual panels
Collaborate and Communicate Mobile access for FedRAMP organizations
Enable real-time queue and agent monitoring with customizable notifications on Android
Insights app for iOS
Configure chat message editing time limits

Customer engagement

Character counter in canned responses editor

Data, analytics, and reporting

View phrase usage in Topic Editor

Open platform

Custom node.js code as part of a data action

Self service and automation

Introducing the Webhook for Events integration

Deprecations

Deprecation: Agent Assist AI Experience tokens provisioning

Genesys Cloud FedRAMP region – May 12, 2025Click to expand