Platform

AppFoundry support for PureConnect and PureEngage apps

The AppFoundry now includes applications and integrations for PureConnect and PureEngage, in addition to Genesys Cloud. For more information, see About the AppFoundry.

Integrations

SMS interaction support in Genesys Cloud for Salesforce

Genesys Cloud for Salesforce now supports ACD routing of SMS interactions. For more information, seeAbout messages in the Genesys Cloud embedded clients.

SMS interaction support in Genesys Cloud for Chrome

Genesys Cloud for Chrome now supports ACD routing of SMS interactions. For more information, seeAbout messages in the Genesys Cloud embedded clients.

SMS interaction support in Genesys Cloud for Zendesk

Genesys Cloud for Zendesk now supports ACD routing of SMS interactions. For more information, see About messages in the Genesys Cloud embedded clients.