Platform

APIs for schedule management and IVR configuration

New API resources for schedule management and IVR configuration are now available. For more information, see Architect in the Developer Center. 

New invoice system 

Genesys Cloud is moving to a new invoice system. Your next invoice will look slightly different. However, your line items and rate plan will not change. For more information, see Billing FAQs.

Collaborate

Hunt groups

Administrators can now route calls to a group of agents using a broadcast, sequential, or rotary approach. Administrators can configure a secondary group to answer calls when no one from the primary group is able to respond. For more information, see Configure a group phone number. This feature requires Edge and Media Tier version 1.0.0.5886 or later.

Contact center

Historical schedule adherence