Contact center

Screen recording for Genesys Cloud desktop app

Contact center managers can now record agents’ screens as they handle interactions. For more information, see About screen recording. 

Choose reply email addresses

Administrators can now specify the email addresses from which to send replies. For more information, see Email routing scenarios and Register your domain and redirect inbound messages. 

Create email rules 

Administrators and contact center managers can now create email rules within flows to facilitate advanced email routing. For more information, see About email rulesand Create an email rule.