Work in the Edit Expression dialog box

AI-generated summary

Genesys Cloud's Edit Expression dialog box provides a comprehensive interface for building automated calculations across task sequences, prompt/audio scenarios, and transfer actions through three operational modes: literal mode (default for call flow actions), expression mode for simple expressions, and a large expression editor for complex calculations. Users can switch between modes while preserving work progress, except when editing literal mode expressions in the large editor. The interface includes variable selection, operators, and displays Architect-generated expressions from sequence builder configurations, with Expression Help containing detailed descriptions, examples, and sample output that can be copied and modified for custom use. The large expression editor contains robust tools with a visual interface that allows hovering over areas to access contextual information about specific functions and features, enabling quick and efficient automated calculation development. Users should establish a clearly defined process outline before beginning expression creation. Genesys Cloud provides a feedback mechanism for documentation users to report article quality and helpfulness through a form that includes options to indicate whether content was helpful, specify reasons for feedback such as inaccurate or outdated information or clarity issues, and identify the user's role (Agent, Administrator, Developer/Engineer, Partner, Supervisor, or Support). Users must acknowledge the Genesys Cloud privacy policy before submitting feedback. The platform references related documentation topics including the Edit Message Body dialog box, Edit Audio Sequence dialog box, task and state editor actions, call flow actions, expressions, task building, implicit casting in expressions, and Call Dialog Engine Bot action functionality, with community support available for additional assistance with unresolved questions.

The Edit Expression dialog box, also referred to as the large expression editor, lets you build calculations by selecting variables and operators. The large expression editor contains a robust set of tools that help you build automated calculations quickly and easily. You can create expressions for specific actions in task sequences, in prompt and audio scenarios, and transfer actions.

In addition, you can also access Expression Help, which includes a comprehensive list of elements to include in your expression. Here, you can view detailed descriptions, examples, and sample output. Copy and paste a desired example into the audio sequence design form and modify it for your expression.

As you create the expression, you can switch between the large expression editor, literal, or custom expression modes without losing your work, unless you create an expression in literal mode and edit it in the large expression editor. This feature is helpful if you want to see the actual expression Architect generates from what you configure on the sequence builder.

Before you begin, you should have a clearly defined outline of the process you want to create. To learn more about the Edit Expression dialog box, hover over an area of the graphic below, and click to display more information:

By default, Architect presents call flow actions in literal mode. You can switch to expression mode, which allows you to enter simple expressions in the text box. You can also open the large expression editor, where you can enter more complex expressions.

Click to expand the following examples, which illustrate how to access and switch between literal and expression mode.

Access expression mode from literal modeClick to expand