AI-generated summary
Engine action association, and wrap-up code prediction.
Key capabilities include AI-generated summarization (disabled by default for new languages until manually enabled), voice transcription service selection, and content customization per language. When natural language understanding is enabled, the system uses intents from the default language; additional language support requires manual utterance addition or bulk AI-generated utterances. Rules Engine integration requires editing actions to associate them with correct languages, with all rules disabled by default for additional languages until explicitly enabled.
Technical requirements include creating language-specific wrap-up codes and assigning them to queues for wrap-up code prediction functionality. The system provides warning messages for incorrect language configurations. Configuration steps must be performed individually for each language through the language selection dropdown in the upper right corner, standard Agent Copilot configuration procedures for each language variant