Genesys Cloud enables users to view and edit interaction logs for active and recently disconnected interactions, providing visibility into agent actions, transfers, and recordings. Users can access logs through two methods: via the Interactions menu or directly on an interaction by selecting the Interaction Log option. The platform supports real-time monitoring, auditing, and troubleshooting of omnichannel conversations. This functionality is available across Genesys Cloud Embeddable Framework, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk integrations. The interaction logs feature allows organizations to maintain comprehensive records of customer interactions for quality assurance and operational analysis purposes.