Use chat quick access

AI-generated summary

Genesys Cloud provides chat quick access using keyboard shortcuts to quickly view and navigate recent chat rooms and messages. Press Ctrl+' on Windows or Cmd+' on Mac to open the chat quick access panel. Use Tab/Shift+Tab to navigate rows and Enter to open a chat. Features include searching for people/groups, viewing 10 most recent chats, and keyboard shortcuts for opening, navigating, and selecting chats on Windows and Mac.

To view and navigate to recent chat rooms and messages quickly, use chat quick access and its keyboard shortcuts.

To use chat quick access, above the Chats roster, click Quick chat access or the keyboard shortcut for your operating system.

To search for a person or group, type the first few letters or a keyword for the person or group that you seek. Use your pointer or keyboard shortcuts to navigate the results. By default, chat quick access displays the 10 most recent chat conversations.

Keyboard shortcuts

WindowsClick to expand

Keyboard shortcut	Description
Ctrl+’	Opens the chat quick access panel
or Shift+Tab	Navigates up one row
or Tab	Navigates down one row
Enter	Opens the currently selected chat conversation
Esc	Closes the chat quick access panel

MacClick to expand

Keyboard shortcut	Description
Cmd+’	Opens the chat quick access window
or Shift+Tab	Navigates up one row
or Tab	Navigates down one row
return	Opens the currently selected chat conversation
esc	Closes the chat quick access panel

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Use chat quick access

Keyboard shortcuts

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