Troubleshoot Genesys Cloud SCIM (Identity Management)

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Genesys Cloud SCIM syncs user information from Genesys Cloud to identity management systems like Microsoft Entra ID, Okta, and OneLogin. It can import users, sync profile updates, handle user deletions, and map identity provider attributes to Genesys Cloud user fields. Specific capabilities include syncing Genesys Cloud user status changes to Entra ID, importing Genesys Cloud users into Okta, and handling Genesys Cloud user deletions and reactivations in OneLogin. The integration manages bi-directional synchronization to keep identities aligned across systems.

Note: This article applies to Genesys Cloud SCIM (Identity Management).

The following content applies to the Genesys Cloud SCIM application in Microsoft Entra ID.

For information about Genesys Cloud SCIM (Identity Management), see About Genesys Cloud SCIM (Identity Management) and Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center).

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