Genesys Cloud's wallboard account feature provides a cost-effective solution for displaying analytics dashboards to view-only users without requiring full platform licenses. Wallboard accounts restrict user permissions to analytics viewing capabilities, including conversation aggregates, flow observations, queue observations, user aggregates, conversation details, Architect flow milestones and outcomes, directory information, and routing queue data. Account creation requires administrators to establish a new user and assign the predefined Wallboard role, which contains a specific 16-permission set spanning analytics, Architect, directory, routing, and workforce management functions. The first wallboard account is provided at no cost, with subsequent accounts billed at $18 USD monthly per account. Billing is calculated per configured wallboard account per billing cycle based on account quantity rather than usage activity or login frequency. Assigning any permissions beyond the designated Wallboard role will trigger full Genesys Cloud license charges, making strict role adherence critical for cost management. Administrators must configure an associated dashboard for each wallboard account during setup. Pricing details are available in multiple currencies, including NZD, BRL, and ZAR, through the Genesys Cloud free allocation per organization article. The platform incorporates a feedback mechanism enabling users to rate documentation helpfulness and identify improvement areas. Related resources address views and dashboards, wallboard account subscription management, performance dashboards, go-live procedures, free allocation policies, and ISV Applications integration.