Genesys Cloud enables approving time-off requests from the time-off requests page by selecting the management unit, using filters to locate requests, checking the box next to requests, and clicking Approve to change the status to Approved.
You can approve one or more pending or previously denied time-off requests from the time-off requests page.
Click Admin.
Under Workforce Management, click Time-Off Requests.
Click Menu > Workforce Management > Scheduling > Time-Off Requests.
In the upper right corner, click the Management Unit list and select the desired management unit.
(Optional) To change the time zone in which you view data, in the upper right hand corner select the current time zone list.
Note: By default, the view uses the business unit’s time zone.
Use the filter and sort options to locate the time-off request or requests to approve.
Select the check boxes next to the requests and click Approve.
The system changes the request status to Approved.