About the Amazon EventBridge integration

AI-generated summary

Genesys Cloud's Amazon EventBridge integration allows you to store and deliver real-time data from Genesys Cloud events to Amazon EventBridge. The integration makes Genesys Cloud events available in AWS in JSON format through subscriptions you configure. To use it, you need an AWS account and access to the Amazon EventBridge console. In Genesys Cloud, you install and configure the Amazon EventBridge integration as a client application, give it consent in AWS, and enable a setting to allow EventBridge to collect Genesys Cloud event data. This allows EventBridge to receive and process events from Genesys Cloud through the subscriptions you set up.

Use the Amazon EventBridge integration to store and deliver real-time data from Genesys Cloud events.

Overview

Amazon EventBridge is an event bus service that connects your applications and sends real-time data to your intended sources. EventBridge takes events sent from Genesys Cloud and provides meaningful data through the subscriptions that you set up. These events appear in AWS in JSON format.

Get the Amazon EventBridge integration

The Amazon EventBridge integration is available in Genesys Cloud. After you set up an Amazon Web Services (AWS) account and sign in to the Amazon EventBridge console, the integration is available for configuration in your Genesys Cloud org.

Install Amazon EventBridge integration

Configure the Amazon EventBridge integration

Configure the Amazon EventBridge integration as a client application Integration in Genesys Cloud. Give application consent in AWS. Then, to complete the configuration, enable a Genesys Cloud setting to allow EventBridge to collect event data.

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