About Genesys Cloud EX

AI-generated summary

Genesys Cloud EX is an employee experience platform that enables organizations to transform employee engagement and improve efficiency and effectiveness through a comprehensive suite of workforce management tools. The platform provides capabilities for onboarding, learning and training, workforce management, performance management, gamification, coaching, interaction recording, quality management, web surveys, and speech and text analytics to manage the complete employee development journey. As a separate base license from Genesys Cloud CX, Genesys Cloud EX does not include voice, email, or digital interaction handling capabilities but allows users to access all Workforce Engagement Management (WEM) capabilities for voice interactions handled on external platforms and leverage workforce management, gamification, performance and engagement, development and feedback modules, and coaching capabilities for email interactions on external platforms. The platform includes features for agent workspace configuration, messaging options, external platform data synchronization, and integration capabilities to enhance organizational workforce engagement.

Genesys Cloud EX (employee experience) enables organizations to transform their approach to employee engagement and to deliver higher levels of efficiency and effectiveness. Genesys Cloud EX provides a complete set of tools to manage the employee development journey in any organization or discipline. The platform includes capabilities for onboarding, learning and training, workforce management, performance management, gamification, coaching, interaction recording, quality management, web surveys, and speech and text analytics.

Genesys Cloud EX is a separate base license from Genesys Cloud CX. The Genesys Cloud EX license is a Genesys Cloud package that is similar to Genesys Cloud, but does not include voice, email, or digital interaction handling capabilities. This license allows users access to all Workforce Engagement Management (WEM) capabilities from Genesys Cloud on voice interactions that are handled on an external platform. Users can also leverage workforce management, gamification, performance and engagement, development and feedback modules, and coaching capabilities from Genesys Cloud on email interactions that are handled on an external platform.

Understand Genesys Cloud EX

Learn about Genesys Cloud EX, including features and pricing.

Get started with Genesys Cloud EX

Learn about the agent workspace, messaging options, and tools for live agents.

Use Genesys Cloud EX

Read about how to use key features in Genesys Cloud EX and how they can replace and enhance your organization’s workforce engagement capabilities.

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