To obtain the queue Id for your Genesys Cloud integration with ServiceNow:

1. In Genesys Cloud, navigate to Admin > Contact Center > Queues Menu > User Management > Queues .
2. Select the queue for which you want to get the queue Id.
3. Examine the URL in your browser’s address bar. The URL is of the format:

   https://<Genesys_Cloud_region>.com/directory/#/admin/organization/queues/bc28aed5-1159-4204-95b1-58c81acd5f3b/general

4. Locate the queue Id which is a unique string of characters. For example, bc28aed5-xxxx-4204-95b1-xxxx1acd5f3b is the queue Id in the given URL.

For more information, see Set up the integration for ServiceNow.