Genesys Cloud implements a tiered AI resource consumption billing model that charges customers based on the highest-tier resource utilized during each interaction. The platform establishes distinct pricing structures across different AI resource types: bot flows are charged at 17 minutes per token for voice interactions or 51 sessions per token for digital channels, virtual agents are billed at 0.5 tokens per interaction, and agentic virtual agents are charged at 1.2 tokens per interaction. When multiple AI resources are deployed within a single interaction, Genesys Cloud applies the highest applicable resource rate to the entire engagement rather than charging separately for each component. For example, interactions combining bot flows with virtual agents are charged at 0.5 tokens per interaction, while those incorporating bot flows with agentic virtual agents incur 1.2 tokens per interaction. Virtual agent interactions that include guides or Language Agent Model (LAM) capabilities are consistently charged at one token per interaction regardless of active utilization of these features. Billing calculations are based on interaction IDs for single-resource usage and apply the maximum resource tier rate for mixed-resource scenarios. Notably, Genesys charges the 1.2 token price for agentic virtual agents as soon as a flow visits a block containing this resource, even if the block is not executed during the flow. To optimize costs and manage AI resource consumption effectively while maintaining billing transparency, Genesys recommends that customers call different bot flows from inbound call flows rather than consolidating multiple branches within a single flow structure. This billing structure ensures customers pay according to the most resource-intensive component within a single interaction, regardless of the number of routing steps involved.