Specify the Google Cloud Dialogflow CX speech model

AI-generated summary

Genesys Cloud enables configuring Google Cloud Dialogflow CX speech models for bots. By adding a custom payload response in a Dialogflow CX route, you can specify a speech model like "latest_short" and variant like "enhanced". This allows experimenting with different models and variants for the bot or individual turns. Key details are creating the custom payload, setting the "model" and "variant" properties, and adding it to a route.

The ability to configure speech models enables you to experiment with current or future speech models to use for the entire bot, or an individual turn. Configure a Google Cloud Dialogflow CX speech model for use with Genesys Cloud by creating a Custom Payload Response for your bot in the Google Cloud Dialogflow CX console.

Note: You can add a custom payload anywhere in a Google Cloud Dialogflow CX page that includes an Add dialogue option > Custom payload option, such as a route, entry fulfillment, parameter, or event handler. This task describes the steps to add a custom payload response in a Google Cloud Dialogflow CX Route.

Model selection

When you enter the custom payload response as described in the following task, you can use one of the models defined in the Model selection list in the Google Cloud Speech-to-Text guide, or you can use an empty string. If you use an empty string, Google Cloud selects the best available model. If you omit the property, then Google Cloud uses the last specified model. For example, if you set the model to “latest_short” and supply a second set of options without choosing a model, then Google Cloud uses “latest_short.”

Variant selection

When you enter the custom payload response as described in the following task, you can set the variant to one of these options:

Standard
Enhanced
Empty string

If you use an empty string, then Google Cloud selects the best available variant. If you omit the property, then Google Cloud uses the last specified variant. For example, if you set the variant to “enhanced” and then supply a second set of options without choosing a variant, then Google Cloud uses “enhanced.”

Use a custom payload to specify the Google Cloud Dialogflow CX speech model

In the Google Cloud Platform console, go to the Dialogflow CX Console.
Select a project.
Select an agent. The Default Start Flow for the agent appears.
Select the page for which you want to configure the speech model.
Select a Route.
Under Fulfillment, click Add dialogue option and then click Custom Payload.
To specify the Google Cloud Dialogflow CX speech model, add the following code to the custom payload response:
```
{
     "recognition-options": {
 
         "model": "",

          "variant": ""

     }

}
```
Click Save.

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