AI-generated summary
Genesys Cloud provides functionality to set time-off limits for one or more agents through the Workforce Management module. Users access this feature by navigating to Menu > Workforce Management > Scheduling > Time-Off Limits and selecting the appropriate management unit from the Business Unit/Management Unit list. The time-off limits page displays available limits that can be edited using filter and sort options to locate specific dates. For individual date modifications, administrators can edit the limit directly in the Time-Off Limit Hours column. For bulk updates across multiple dates, users select checkboxes adjacent to the Date column and utilize the Set selected limits to field with arrow controls to increase or decrease the limit value for all selected dates simultaneously. After configuring the desired limits, users click Apply to confirm changes and then Save in the upper right corner of the grid to persist modifications. Setting a limit to zero (0) automatically waitlists all agents for the selected dates. This workflow enables efficient management of agent time-off allocations across single or multiple dates within specified management units.