SDK in Genesys Cloud for Salesforce

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Genesys Cloud SDK for Salesforce enables customizing actions like routing Salesforce emails, calling Genesys Cloud Platform API, creating diagnostic logs, generating call transcripts, and more using Apex programming language. It requires configuring client credentials OAuth authentication and Genesys Cloud for Salesforce managed package. The SDK provides access through Rest class to call Genesys Cloud Platform API and offers code examples on GitHub. It is intended for developers familiar with Salesforce to customize Genesys Cloud for Salesforce integration that connects Genesys Cloud capabilities into Salesforce.

PrerequisitesClick to expand

You can use our SDK in the managed package to customize actions in Genesys Cloud for Salesforce. The SDK uses the Salesforce Apex programming language.

Note: This advanced customization article is intended for developers who are familiar with Salesforce.

Use the SDK to perform the following customized actions:

Route Salesforce emails
Call the Genesys Cloud Platform API
For examples that access our SDK through the Rest class, see Genesys Cloud for Salesforce SDK Examples (GitHub).
Create and save diagnostic logs
Create call transcript

For more information about the integration, see About Genesys Cloud for Salesforce.

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SDK in Genesys Cloud for Salesforce

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