Genesys Cloud Voice / BYOC Cloud supports many managed and unmanaged phones. Most managed phones like Polycom SoundPoint, Poly Edge E Series, Polycom VVX, and Polycom Trio models are compatible if running required software versions. Some managed phones like AudioCodes, Polycom SoundPoint 301/320/330/430/501/600/601, and Spectralink 84-Series are incompatible. Unmanaged phones can register as SIP endpoints using the enhanced Generic SIP station feature. Key details include required software versions, manufacture dates, and compatibility differences between managed vs unmanaged phones.
In general, Genesys Cloud supports many and phones. Most of the managed phones that Genesys Cloud supports are compatible with Genesys Cloud Voice and BYOC Cloud. The enhanced Generic SIP station feature allows many unmanaged phones to to be used under Genesys Cloud Voice and BYOC Cloud.
Compatible managed phones
Most of the managed phones that Genesys Cloud supports are compatible with Genesys Cloud Voice and BYOC Cloud. Pay close attention to the notes accompanying certain phone models as they provide you with specific information, such as required software versions and manufacture dates. For more information, see Device Certificates on Polycom Phones.
Note: These SoundPoint models must have a manufacture date of January 2010 or later. They must also be running UC Software version 4.0.13 or later to support ZTP, Global Phone Provisioning, and secure VoIP.
Poly Edge E Series E100, E220, E300, E320, E350, E400, E450, E500, E550
Note: These models must be running PVOS Software version 8.2.2.1176 or greater.
Polycom SoundStation IP 5000, 6000
Note: These SoundStation IP models must have a manufacture date of March 2010 or later. They must also be running UC Software version 4.0.13 or later to support ZTP, Global Phone Provisioning, and secure VoIP.
These Polycom VVX models must be running UC Software version 5.5.2 or later to support ZTP, Global Phone Provisioning, and secure VoIP.
To allow for correct firmware updates, Genesys Cloud includes a setting on the Base Settings configuration page for certain VVX phones. For more information, see Choose a hostname format for VVX phones.
The VVX OBi Series phones are not supported.
Polycom VVX 500
Note: This Polycom VVX model must have a manufacture date of December 2011 or later. It must also be running UC Software version 5.5.2 or later to support ZTP, Global Phone Provisioning, and secure VoIP.
Polycom CCX 350, 400, 600, 700
Note: These Polycom CCX models need to be running UC Software version 5.5.2 or later in order to support ZTP, Global Phone Provisioning, and secure VOIP.
Polycom CCX 500, 505
Note: These Polycom CCX models must have a manufacture date of December 2011 or later. they must also be running UC Software version 5.5.2 or later to support ZTP, Global Phone Provisioning, and secure VoIP.
Polycom Trio 8500, 8800
Note: These Polycom Trio models must be running UC Software version 5.5.2 or later to support ZTP, Global Phone Provisioning, and secure VoIP.
Incompatible managed phones
There are several managed phones that Genesys Cloud supports that are incompatible with Genesys Cloud Voice and BYOC Cloud.
Unmanaged phones can be used with Genesys Cloud Voice and BYOC Cloud using the enhanced Generic SIP station feature. This feature enables unmanaged phones to register with Genesys as a SIP endpoint and allows them to connect and register with the Genesys system. For more information, see About unmanaged phone configuration.