Genesys Cloud's Documents feature incorporates user roles and permissions at two levels that grant access to specific features, displays, and tasks. The Content Management Admin permission allows managing group workspaces, membership, and tags, while the Content Management User permission allows searching, viewing, managing, moving, uploading, downloading, and sharing files in personal workspaces. Users with the Admin role get both permissions, and users with the Employee role get the Content Management User permission. Permission changes can take a few minutes to take effect.