Create and add a custom tab for contact center administration

AI-generated summary

Genesys Cloud provides a custom component called GC for SCV Settings that enables contact center administrators to create and add a custom Lightning tab in Salesforce for managing Genesys Cloud voice capabilities. After installing the CX Cloud, Voice for Salesforce Service Cloud package, administrators can use the GC for SCV Settings component to build a custom Lightning tab. This tab can then be integrated into the existing Administration Settings app to allow configuring and routing voice calls from Genesys Cloud within Salesforce Service Cloud. The custom tab provides options for contact center setup and administration of Genesys Cloud voice features directly in Salesforce.

PrerequisitesClick to expand

The GC for SCV Settings custom component is available upon successful installation of the CX Cloud, Voice for Salesforce Service Cloud package. Use this custom component and create a Lightning Component tab in Salesforce. Once created, you can integrate the tab into the existing Administration Settings app. For more information, see Create and add custom tabs to a Lightning app.

Now, your Administration Settings app has the navigation items as shown in the following image:

The GC for SCV Settings component gives you the options to set up and manage contact centers in Salesforce Service Cloud that connects and routes voice calls through Genesys Cloud.

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Create and add a custom tab for contact center administration

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