AI-generated summary
Genesys Cloud enables users to adjust an activity's length within a shift through the Workforce Management scheduling interface. Users access this functionality by navigating to Menu > Workforce Management > Scheduling > Schedules, selecting the appropriate management unit, and locating the target schedule and agent shift. Activities can be resized using sizing arrows in the schedule editor. When adjusting meeting or training activities that match identical activities on other agent shifts (including matching start times, length, and description), the system detects this overlap and prompts users to choose whether to modify the activity length for all affected agents or only the selected agent. For example, if three agents share a meeting scheduled from 1:00 p.m. to 1:45 p.m. and one agent's meeting is shortened to 1:30 p.m., the system notifies the user of the other two agents with the same activity and requests confirmation to either apply the change universally or to the selected agent only. After adjusting activity lengths, users can save, publish, or continue editing the schedule.