In a forecast, add new or edit existing modifications. Configuring modifications allows you to change the data in the offered forecast or average handle time forecast for any set of planning groups for a specific timeframe. 

The following table describes the forecast modifications available in workforce management:

Add a modification

1. Click Admin.
2. Under Workforce Management, click Forecasts.
3. Click Menu > Workforce Management > Forecasting > Forecasts.
4. In the upper right corner, click the Business Unit list and select the business unit.
5. Click the forecast that you want to modify.
6. At the bottom of the forecast, click Expand and then click Add modification.
7. Under Metric Type, select one of the following:
   • Offered
   • Average Handle Time
8. Change daily value and distributions:
   1. In the Modification list, select Change daily values and distributions.
   2. Select the day to modify or browse to a different week to find the correct day.
   3. Set the value or a specific minute interval value in the Modified column. 
   4. Load historical data to set Modified values based on historical actuals from a source date.
9. Set the projected or forecasted value per interval by a certain percent:
   1. In the Modification list, select Change percent per interval per route group.
   2. Set the percentage to modify the selected metric using the Change Percent arrows.
10. Set the projected value by a specific number:
    1. In the Modification list, select Change value over range per route group.
    2. Set the value to modify the selected metric in the Change Value box.
11. Set the projected or forecasted value per interval by a specific number:
    1. In the Modification list, select Change value per interval per route group. 
    2. Set the value to modify the selected metric use the Change Value arrows.
12. Set a maximum value for the projected range per interval:
    1. In the Modification list, select Maximum per interval per route group.
    2. Set the value by which to modify the selected metric using the Maximum arrows.
13. Set a minimum value for the projected range per interval:
    1. In the Modification list, select Minimum per interval per route group.
    2. Set the value by which to modify the selected metric using the Minimum arrows.
14. Change the total value of all selected data:
    1. In the Modification list, select Set value over range per route group.
    2. Set the value by which to modify the selected metric in the New Value box.
15. Override the projected value per interval to a predefined value:
    1. In the Modification list, select the Set value per interval per route group.
    2. Set the value by which to modify the selected metric using the New Value arrows.
16. Click Save.