On May 4, 2022, Genesys will remove the ability to submit non-consecutive time-off requests for non-consecutive days in the same date range. 

FAQs

Am I affected?

The deprecation affects you if your agents use the workforce management schedules functionality to submit time-off requests for non-consecutive days. This deprecation allows for the ability to submit time-off requests with human resources information systems (HRIS) integrations. These integration features ensure that time-off is only deducted from agent TOR balances based on the shift and days that they actually work.

What do I need to do before the removal date?

For up to 60 days prior to the HRIS integration feature releases, your agents must submit multiple time-off requests to account for non-consecutive days in the same date range. 

Who should I contact if I need help or have additional questions?

Reach out to your local Genesys representative or contact My Support.