List of the Genesys Cloud release notes that include the speech and text analytics release notes tag.
Customer engagement
- Benefit assessments for predictive routing-enabled queues
- Architect flow validator
- WhatsApp username and identity resolution support
- Enhanced predictive routing visibility in the Queues view
- WhatsApp video carousel templates
- WhatsApp embedded signup v4 support
Data, analytics, and reporting
- Move event cards on the Journey Analyzer canvas
- Attribute-based access control for transcripts
Employee productivity
- Call Session Service rollout update
Open platform
- Bring Your Own Interaction support for FedRAMP
- CX Cloud auto-answer for interactions
- Call forwarding for CX Cloud from Salesforce
Self service and automation
- Improved filter condition creation for triggers
Workforce engagement
- Reports To as a permission condition for recording access
- Attribute-based access control for recordings
- Improved forecasting accuracy for non-seasonal time series
- Work plan and work plan rotation limit increases
- Import external forecasts for capacity planning
- Enhanced direction filtering for gamification metrics
- Attribute-based access control for quality management evaluations and surveys
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Account management
- People and permissions user interface refresh
- Division awareness for canned responses
- Control access to Genesys Cloud with attribute-based access control (ABAC)
Employee productivity
- Copilot for work automation
- Intent miner Swiss German language support
Customer engagement
- Native Architect actions for customer intent
- Architect users can update external contacts using a native action in voice, inbound message and email flows
- Dynamic template selection for outbound digital campaigns
- Canned responses support file attachments
Data, analytics, and reporting
- Sensitive data masking support for Danish, Finnish, Norwegian, and Swedish messaging transcripts
- Sensitive data masking support for Danish, Finnish, Norwegian, and Swedish voice transcripts
- Analytics Aggregates API now returns only filter-matching groupings
- Dashboard ownership transfer
Open platform
- Genesys TTS Connector in secure call flows
Self service and automation
- Turn-level metadata in the Bot Flow Reporting Turns API
- Updated AI models for knowledge answer generation and highlighting
- Architect native actions for conversation attributes
- Transition to the latest agentic virtual agent model
- Advanced speech-to-text tuning for Microsoft and Deepgram engines
- Deepgram Flux and Nova native ASR support for virtual agents
Workforce engagement
- Control agent shift visibility in schedules
Deprecations
- Deprecation: Model for agentic virtual agents
- Deprecation: Removal of AI Guides (version 1)
- Deprecation: Genesys Cloud login web app can no longer be embedded in an iframe
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Customer engagement
- Mobile Messenger support for time slot picker
- Web messaging expanded English (Great Britain, Australia, Ireland), Swiss German, and Slovak language support
- Messenger input forms for digital bot flows
- Rate limiting for conversation assignment
- Caller ID inheritance for agent-created customer first callbacks
- Case record comments
Data, analytics, and reporting
- Sensitive data masking support for Hebrew and Turkish voice transcripts
- Sensitive data masking support for Hebrew and Turkish messaging transcripts
- Program-level sentiment and empathy analysis controls
- Increased dictionary terms limit for native transcription
- Improved native transcription accuracy for English dialects and specialized domains
- Sentiment Feedback user interface modernization
- Speech and Text Analytics configuration UI modernization
- Unified and scalable Genesys Cloud CX conversation data extraction
Employee productivity
- Call Session Service rollout for eligible organizations
- Associate mobile app rebrand and user experience refresh
- Bulk user operations for Genesys Cloud Copilot
Open platform
- ServiceNow email routing via Genesys Cloud
Self service and automation
- Additional Agentic Virtual Agent (AVA) debugging details in Execution History and Replay mode
- Dark mode support and user interface update for Architect
- Improved Knowledge answers in Agent Copilot and Virtual Agent
Workforce engagement
- Work team-level access control for time-off requests
- Live screen monitoring for agent supervision
- Delete activity plans and future occurrences
Deprecations
- Deprecation: GPE journey outcomes
- Deprecation: Native voice transcription for Polish (pl-PL)
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Customer engagement
- Engagement source tagging for Open Messaging
- Inline image rendering for X direct messages
- Campaign health view enhancements
- Detect and mask explicit images in social listening posts
Data, analytics, and reporting
- Improved native voice transcription for French dialects
- Styling and pagination improvements for Analytics dashboards and Performance views
- PATCH endpoints for external organizations, relationships, and notes
Employee productivity
- Supervisor takeover for active messaging conversations
- Agents can create summaries of interactions on-demand
Open platform
- Emergency call type now supports short codes 142 (Switzerland) and 933 (North America)
Self service and automation
- Metadata-driven access control in knowledge fabric
- Knowledge Fabric API synchronization and file management enhancements
Workforce engagement
- Start and end times for full-day time-off requests
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