Genesys Cloud – October 16, 2015

Communicate

Inbound OneNumber Fax
- Provides inbound fax detection using the configured work number for the user.
- Allows the user to receive faxes directly to their Genesys Cloud inbox.
- Permission based feature so it can be turned off or on by role.

Public sharing
- Ability to share documents with external parties via a simple link.
Ability to configure security profiles for document access.

Web Services Data Dip Connector
- Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Web Services Data Dip Connector article.
Salesforce Data Dip Connector
- Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Salesforce Data Dip Connector article.
Zendesk Screen Pop Connector
- Added configuration for the Zendesk Open Ticket By ANI action to pop a new ticket never, always, or only when an existing ticket is not found.
- Added the ability to add custom data to new tickets popped by the Zendesk Open Ticket By ANI action by setting a custom field in Zendesk.
- For more information, refer to the Release notes for the Zendesk Screen Pop Connector article.

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Integrations

New features and functionality

Web Services Data Dip Connector

Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Web Services Data Dip Connector article.

Salesforce Data Dip Connector

Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Salesforce Data Dip Connector article.

Zendesk Screen Pop Connector

Added configuration for the Zendesk Open Ticket By ANI action to pop a new ticket never, always, or only when an existing ticket is not found.
Added the ability to add custom data to new tickets popped by the Zendesk Open Ticket By ANI action by setting a custom field in Zendesk.
For more information, refer to the Release notes for the Zendesk Screen Pop Connector article.