Platform

New features and functionality

• Public API Version 2.0 

  • Version 2.0 of the Genesys Cloud Platform Public API is now available. You can access the documentation in the Developer Center. Highlights include:

    • User data model was updated to work with directory api with additional expand query parameters.
    • Collaborate search is now available from /search.
    • Rate limiting is now limited by 900 requests over a 1 minute period. Related HTTP response headers are inin-ratelimit-allowed, inin-ratelimit-count, and inin-ratelimit-reset.
    • Error codes must be specified in the API so they appear in documentation.
    • SelfUri’s are absolute-path references (no longer contain the host). For example: /api/v2/users/me.
    • All login resources were removed. Use OAuth 2.0 flows instead of /login or /auth/sessions.
    • The /sessions resources were removed.
    • Authentication tokens are only accepted using the HTTP header ‘Authorization: bearer <token > ’.
    • Default request timeout is now 10 seconds.

    We strongly encourage API consumers to migrate to Version 2.0 as soon as possible. Support for Version 1.0 ends within 6 to 12 months. You will receive additional information on Version 1.0 support in the coming months.

Integrations

Bridge Server

• Improved fault tolerance.
• Improved throughput and stability.
• Improved cloud connection stability.
• Added data transmission error detection.
• Resolved an issue reconnecting with Genesys Cloud.
• Resolved a resource leak when connections to Genesys Cloud fail.