To obtain the integration Id for your Genesys Cloud integration with ServiceNow:

1. In Genesys Cloud, navigate to Admin > Integrations Menu > IT and Integrations > Integrations .
2. Search for the Unified Experience from Genesys and ServiceNow integration and open it.
3. Examine the URL in your browser’s address bar. The URL is of the format:

   https://<Genesys_Cloud_region>.com/directory/#/admin/integrations/apps/unified-experience-from-genesys-and-servicenow/72b501eb-xxxx-4d07-a9d2-xxxxca0271b0/details/properties

4. Locate the integration Id which is a unique string of characters. For example, 72b501eb-xxxx-4d07-a9d2-xxxxca0271b0 is the integration Id in the given URL.

For more information, see Set up the integration for ServiceNow.