Genesys Cloud provides an 8×8 integration that enables users to view directories, search contacts, and transfer calls between the two platforms. The integration requires an active 8×8 account and appropriate permissions to access the 8×8 integration settings. Users can access the 8×8 app through the Apps menu in Genesys Cloud and search for contacts or organizations within the system. The integration displays an 8×8 badge to indicate which users are active on the 8×8 platform, and retrieves real-time presence and status information from 8×8 for users not logged into Genesys Cloud, allowing their availability status to be accurately reflected. Call transfers to 8×8 users are initiated from the Calls panel using the Transfer function, where users can search for and select the intended recipient from a filtered list of 8×8 contacts. Both blind and consult transfer options are supported and function identically for ACD and non-ACD voice interactions. The integration streamlines communication workflows by consolidating contact management and call routing capabilities across both platforms.