AI-generated summary
Genesys Cloud's Transcription Connector enables organizations to stream conversation audio to third-party transcription services and receive predefined transcription events in return. The feature supports up to 10 integrations per organization, though only one audio stream processes transcription at any given time. Billing occurs per minute of active transcription, with charges beginning when transcription starts and ending when it stops; pauses and disabled server periods are not billed. No charges apply during the Limited Availability period, and retroactive billing will not occur for LA usage. Post-General Availability, usage will be billed at the same rate as Genesys AudioHook Monitor. Organizations with customer sentiment analysis or topic spotting features enabled incur additional charges for post-processing of third-party transcriptions and must maintain an active WEM add-on license. Post-call processing features such as speech and text analytics are billed separately from per-minute Transcription Connector charges. Monthly usage is tracked and rounded to the nearest minute, with volume tiers available through Customer Success Managers or sales representatives. Additional pricing details are accessible through the Genesys AppFoundry with appropriate login credentials.