In the Enter expression box, enter an expression for the knowledge article for which to send feedback, or click Large Expression Editor  and configure expression input for single knowledge article variables.

For example: Flow.searchResults[Flow.loopIndex]

Specify a knowledge feedback value. The default variable is Session.LastKnowledgeSearchID Architect captures this built-in session variable each time a knowledge search happens. Use the captured search ID as input to the action so that you can send feedback through the correct search result.

Note: You can also use Architect tools to build expressions.

• To build a knowledge feedback as a literal expression, click Expression . Then, click the Menu  and enter a literal value.
• To build a knowledge feedback value via the String Builder or Rich Text Builder, click the Expression . Then, click one of the following tools:
  • String Builder: Build a string expression via string-related helpers.
  • Rich Text Builder: Build a string value via the rich text editor.

Provide feedback for associated knowledge articles. The allowable values are:

• Positive
• Negative

Note: To build an expression that customizes feedback options, click the Menu  and then click Expression . Then, to build or edit the expression using data type helpers, click Large Expression Editor  and configure the expression.