You can post a shift trade request that other agents can view and accept. If the system finds a matching trade, you can accept the trade immediately.

Request to trade a shift with anyone

To post a shift trade, perform the following steps:

1. Access your schedule:
   1. From the agent activity view, click Activity > Schedule tab., click Menu > Activity. Then, click the Schedule tab.
   2. To access your schedule from the agent dashboard:, click Performance > Workspace > My Performance. Then, click the Schedule tab. 
      1. Click Menu > Analytics > Analytics Workspace.
      2. In the Default section, search for My Performance and then click the view name to open it.
      3. Click the Schedule tab. 
2. If you open your schedule from the Activity > Schedule tab, then to see the most current data, click Refresh. This view does not update automatically. 
3. Click Shift Trades . The My Trades panel opens.
4. Select the week that contains the shift you want to trade.
5. Click New Trade.
6. Do one of the following:
   • Click Trade above the shift in your schedule view.
   • Click Open next to the shift you want to trade.
7. Under Trade With, select Anyone. This is the default option.
8. Under Willing to accept, select the days you want to work instead.
9. To specify the start and end times for an acceptable trade, do the following:
   1. Check the Limit time range box.
   2. To adjust the shift start and end times for an acceptable trade, use the up and down arrows under Shift Start and Shift End.
      Note: If existing trades match, they appear under Matching Trades. 
10. To set a time limit for how long the trade is available, under Expiration date set the date and time. 
11. (Optional) In Notes for Admin Review, enter information that can help the administrator review your shift trade request. You can enter up to 100 characters.
    Note: Only the initiating agent and the administrator reviewing the request can view notes for administrators’ review.
12. Click Submit. The My Trades panel changes to display offered, pending, and completed trades.