After setting up a call center for the first time, map any newly supported interaction attributes to Salesforce activity fields. These activity fields must be string fields. However, if you use Salesforce features to copy the value of a string field to a field of a different data type, you can use data or number fields. For more information, see Workflow and Salesforce Flow in the Salesforce documentation.

1. Click Setup.
2. Search for Installed Packages.
3. Under Build, click Installed Packages.
4. On the Installed Packages page, click Configure next to the Genesys Cloud for Salesforce package.
5. Under Choose a Call Center, select a version of the call center definition.
6. Under Activity Field Mapping, click Add.
7. Type the interaction attribute.

   For more information and a list of supported attributes, see Synchronize interaction attributes with Salesforce activity records.

8. Click Save.

For information about all steps necessary to set up a call center, see Set up a call center.

For more information about the integration, see About Genesys Cloud for Salesforce.