Genesys Cloud provides a sample .csv file template to assist users in properly formatting historical data for import into the system. Users can access this example file by navigating to Menu > Workforce Management > Forecasting > Historical Data Import, then clicking the example link next to "File to Upload." The sample file automatically downloads to the user's computer's Downloads folder. This resource is part of Genesys Cloud's Workforce Management forecasting functionality, which enables users to import historical data into weighted historical index short-term forecasts. The documentation includes related guidance on preparing .csv files for historical data import, workforce management permissions, and navigating the Historical Data Import view.