Copy and modify an alert rule when you want to reuse it for another agent or queue. For example, you can copy a rule and apply it to another agent. You can also copy a rule and modify the alert rule for the agent. 

To copy an alert rule, do the following:

1. Click Menu > Analytics > Analytics Workspace.
2. In the Default section, search for Alert Rules and then click the view name to open it. 
3. In the Alert Rules workspace, select the alert rule that you want to duplicate.
4. Click more corresponding to the alert rule. 
5. Click Copy alert rule . The selected rule will be copied.