Genesys Cloud provides a Facebook Messenger integration that enables customers to contact agents through Facebook business pages using ACD messaging channels. The integration requires specific licensing (Genesys Cloud CX 2, CX 3, CX 4, or Digital Add-on variants) and appropriate messaging and Facebook integration permissions. Configuration occurs through Digital and Telephony > Message > Platform Integrations, where users create a new integration and authenticate via Facebook Login. Genesys Cloud automatically retrieves owned Facebook pages during authentication. Users must assign a name to the integration, select the target Facebook business page, and choose a supported content profile or use the default. Each integration connects to only one page; multiple pages require separate integration instances. Key operational constraints include a seven-day response window for messages, with responses sent after this period failing to deliver. The integration status displays as "Active" once successfully configured, and users can delete the integration through the interface if needed. Important considerations include automatic logout when navigating away from the configuration page and the requirement to recreate the integration if the associated Facebook account password changes, as this severs the connection. After establishing a working Facebook integration, users can configure message flows in Architect to complete the ACD messaging setup for Facebook Messenger. A specific limitation exists regarding Facebook integration deletion: when a Facebook integration is removed, users cannot respond to messages that remain in the left-side queue. The documentation includes a feedback mechanism allowing users to report issues with article accuracy, completeness, clarity, and relevance. Related resources include articles on messaging , messaging pricing, ACD messaging configuration for WhatsApp, third-party messaging , and general third-party messaging documentation