Change the default country code

AI-generated summary

Genesys Cloud allows administrators to configure the default country code used when adding phone numbers to the system. By default, the platform is set to "United States." To modify this setting, users with Directory > Organization admin permissions must navigate to Menu > Account > Organization Settings, access the Settings tab, select an alternative country code from the Default Country Code dropdown menu, and save the changes. This functionality enables organizations to align phone number formatting with their primary operational region.

PrerequisitesClick to expand

Change the country code that Genesys Cloud uses when you add phone numbers. By default, this value is “United States.” To set a different country code:

Click Admin.
Under Account Settings, click Organization Settings.
Click Menu > Account > Organization Settings.
Click the Settings tab.
Under Default Country Code, select a country code.
Click Save.

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Change the default country code

AI-generated summary

PrerequisitesClick to expand

Change the country code that Genesys Cloud uses when you add phone numbers. By default, this value is “United States.” To set a different country code:

Click Admin.
Under Account Settings, click Organization Settings.
Click Menu > Account > Organization Settings.
Click the Settings tab.
Under Default Country Code, select a country code.
Click Save.

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Get user feedback about articles.

Change the default country code

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Change the default country code

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