AI-generated summary
Genesys Cloud enables administrators to create new supported content profiles for managing file types in messaging channels. This feature requires appropriate licensing (CX 2, CX 3, CX 4, or Digital Add-on II) and the "Messaging > Supported Content – Add, Delete, Edit, and View" permission. To add a content profile, users navigate to Menu > Digital and Telephony > Message > Supported Content Profiles and select New Content Profile. The process involves entering a profile name and configuring both inbound and outbound file types through dedicated tabs. For each direction, administrators can add file types by selecting from available options, filtering by category, or using search functionality, with the ability to select all or individual file types. After creation, the content profile must be assigned to a messaging channel integration; if not assigned, the system defaults to the current default supported content profile. This functionality allows organizations to control which file types are permitted for inbound and outbound messaging communications.