You can create custom actions for use in the data actions integrations. Custom actions allow you to expand the type of actions you can perform on your data beyond the default static actions. You can create the custom actions by inputting contacts and configurations directly, importing JSON files, or copying static or other custom actions to use as templates.

• About the AWS Lambda data actions integration
• About the Genesys Cloud Function data actions integration
• About the Google data actions integration
• About the Microsoft Dynamics 365 data actions integration
• About the Genesys Cloud data actions integration
• About the Salesforce data actions integration
• About the web services data actions integration
• About the Zendesk data actions integration

Custom actions include input and output contracts and request and response configurations. You can use Velocity macros in the request and response configurations. Before publishing a custom action, you can test the custom action for validation and execution errors.

• Create a custom action
• Add contracts
• Add configuration
• Add Function configuration
• Request configuration
• Response configuration
• URL form encoding for data actions
• Velocity macros
• Test a custom action

You can edit, copy, or delete a published or unpublished custom action. You can also import or export a data action for use within a Genesys Cloud organization or across Genesys Cloud organizations. You can test both unpublished and published custom actions. 

• Manage actions
• Manage individual actions
• Edit, copy, export, or delete a custom action
• Import or export a custom action
• Test a custom action
• Modify configuration

For general troubleshooting, test published and unpublished custom actions for validation and execution errors.

• Test custom actions