Genesys Cloud provides functionality to view associate activity history through the Calls panel in the Menu bar. Users with appropriate permissions (External Contacts > Contact > View and AssociateUser > AssociateUserDashboard > View) can access inbound and outbound voice interactions, including calls placed on behalf of queues. The activity history displays phone numbers, caller information, external contacts, queue names, email addresses, and group names. Users can interact with activity records by clicking action icons to return interactions, selecting the Participants option to view other participants, or clicking elsewhere on the interaction card to access detailed information. The activity history supports filtering by date range and interaction type, enabling users to organize and locate specific communications within their call history.