Genesys Cloud requires specific organizational and technical prerequisites for BYOC CCaaS setup in conjunction with Salesforce. On the Genesys Cloud side, messaging agents must hold a minimum CX 2 license or CX 1 Digital Add-on II license, with CX Cloud from Genesys and Salesforce licensing for each agent. Organizations must establish at least one functional messaging deployment and flow with successful routing, install and configure the CX Cloud integration, and configure a PKCE OAuth client with specific read-only scopes including authorization, conversations, messaging, routing, users, webdeployments, and organization. Salesforce requirements include Service Cloud or Sales Cloud with Digital Engagement licenses for messaging agents, optional Einstein for Service or Sales capabilities, and installation of the CX Cloud from Genesys and Salesforce package version 2.25 or later with access to the key pair used for contact center creation. Additionally, organizations must create a service channel for Messaging sessions linked to appropriate presence statuses, assign the Contact Center Bring Your Own Channel User permission set to an administrator, and assign the Partner Messaging User permission set to agents utilizing BYOC CCaaS.