Repeat Menu action

AI-generated summary

Genesys Cloud's Repeat Menu action enables callers to hear the current menu options again within menu choices. The feature is specifically limited to menu choices and cannot be used in task sequences. Users can assign a custom name to the action, which appears in the call flow structure. The action supports both DTMF (touch-tone) and speech recognition capabilities as part of standard menu choice settings.

Use the repeat menu action to give callers the option of hearing the current menu again. This action is only available in menu choices, not in task sequences. Menu choices contain common settings such as DTMF and speech recognition. For more information about these additional menu choice settings, see the Suggested content.

Name	Description
Name field	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the call flow structure.

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Repeat Menu action

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