Use your phone to record and set up a custom voicemail greeting.

1. Press 86 or press the Messages or Voicemail button on your selected phone to go to your voicemail inbox.
   Note : To reach your voicemail from a selected remote phone in Genesys Cloud, from the Dialpad, enter 86. and then click Call .
2. If you are not logged on to Genesys Cloud, enter your extension and voicemail PIN.
3. Say “Options” or press 3.
   Note: If you have new voicemail messages, Genesys Cloud automatically prompts you to review them. To go to Options when you have new voicemail messages, press 3 when the attendant starts to review the first new message.
4. Say “Greetings” or press 2.
5. Say “Record greeting” or press 2.
6. Record your greeting.
7. Press # when you have finished recording your greeting.
   Note: The maximum recording length for voicemail greetings and name prompts is 60 seconds.
8. To complete your voicemail greeting recording, choose one of the following options:
   
   • To save your recording, say “Save prompt” or press 1.
   • To listen to your recording, say “Review” or press 2.
   • To record again, say “Rerecord” or press 3.
   • To leave the menu without saving your recording, say “Cancel” or press 4.