To view a profile’s membership, perform the following steps:

1. Click Admin.
2. Under Performance & Engagement, click Gamification Profiles.
3. Click Menu > Performance Management > Employee Engagement > Gamification Profiles.
4. Click a profile.
5. Click the Members tab. 

To search for a member of the profile, in the Find Member box, begin typing the name of the member. As you type, the list adjusts to only show the members who match your search criteria.

To remove an agent from the profile, select the agent and then click Remove Selected. 

1. Select the Members tab and click Add Members.
2. In the list box, click By Agent and in the search box begin typing the name of the agent you want to add. As you type, the search results adjust to only show the agents who match your search criteria.
3. Click the agent to add and then click Add to List. 
4. Click Assign Agents. The selected agent is added to the Members list.

1. Select the Members tab and click Add Members. 
2. In the list box, click how to select the agents to add to the profile. For example, by individual agent, queue, group, or business unit. 
3. In the search box, begin typing the name of the agent, queue, group, or business unit. As you type, the search results adjust to only show those that match your search criteria.
4. Click a search result and then click Add to List. 
   
   Note: To continue adding to your list, repeat steps 2-4.
5. To exclude a listed agent from the profile, click the x in the Remove column associated with the agent’s name. 
6. When the list contains all the agents that you want to add to the profile, click Assign Agents.
7. Click Confirm assignment and the agent is added to the members list.

To create a list of agents that you want to replace existing profile members, perform the following steps. Existing members are removed and replaced with the agents in your list. 

1. Select the Members tab and click Add Members.
2. In the list box, click how to select the agents to replace existing members of the profile. For example, by individual agent, queue, group, or business unit. 
3. In the search box, begin typing the name of the agent, queue, group, or business unit. As you type, the search results adjust to only show those that match your search criteria.
4. Click a search result and then click Add to List. 
   
   Note: To continue adding to your list, repeat steps 2-4.
5. To exclude a listed agent from the profile, click the x next to the agent’s name. 
6. When the list contains all the agents that you want to replace the existing profile members, click the arrow next to Assign Agents and then click Replace members.

After you create a list of new or replacement members, the Confirm Assignment dialog box appears. Review the expected assignments and adjust the assignments as necessary. Then, click Confirm Assignment. Profile changes are effective immediately and reflected in agent scorecards, average team scores, and leaderboards.