Gather console network logs

AI-generated summary

Genesys Cloud provides console network logs, also called network logs, to help Product Support troubleshoot and diagnose WebRTC and call control issues. The logs give visibility into agent computer actions and events. When combined with Cloud-side logging and browser logs from Chrome, Firefox, Edge, or Safari, the network logs provide a full picture to resolve issues. The logs are gathered from the Genesys Cloud desktop app.

Genesys Cloud Product Support can use console network logs, also called network logs, to help troubleshoot and diagnose various problems. The network logs help diagnose WebRTC issues. In addition, they help with call control issues.

When problems occur, console and network logs provide visibility into the actions and events on an agent’s computer. Troubleshooting issues without complete information can be difficult. However, when combined with Cloud-side logging, browser logs (console logs and network logs) provide Product Support with a full picture of the issue.

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Gather console network logs

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