Genesys Cloud enables users to edit previously-created retention policies through the Conversation Intelligence interface. To access policies, users navigate to Menu > Conversation Intelligence > Recording and Policies > Policies, then select a policy name to open it for editing. Editing requires appropriate permissions: Recording > Retention Policy – Add, Edit, and View permissions. Users can modify policy settings and click Save to apply changes. A critical limitation is that policy edits apply only to interactions occurring after the changes are saved; modifications do not retroactively affect existing interactions. For comprehensive information about policy creation and available options, users should reference the Create a policy documentation.