Genesys Cloud provides an Edit Contacts page within its Resource Center that enables users to manage external contacts in the organization's directory. Users can access this functionality by navigating to Menu > Contacts > External Contacts and Organizations, then searching for contacts by name or organization and selecting Edit Contact. The page displays contact information fields that reflect data stored in the public Genesys Cloud directory and offers four primary actions: Save (to commit modifications), Cancel (to discard changes and return to the Manage Contacts page), Delete (to remove contacts from the directory), and access to contact information fields for viewing and editing. The interface supports related tasks including profile data editing, people page management, and external contact organization exploration. Additional resources available include documentation on external contacts , location details editing, contact organization exploration, external contact profile viewing, customer journey details, and contact interaction management